Hewlett Packard Enterprise - UX Internship
A 6-month-long internship where I honed my skills in customer research, strategic thinking, and UI design
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Background
During my time at HPE, I had the opportunity to take on multiple roles and enhance my proficiency as a researcher, UI designer, and strategist. I collaborated with multiple design teams on various projects aimed at enhancing the customer experience and fostering the design culture of the company. I started my journey at HPE as a User Researcher, where I synthesized insights from user tests into presentations. I then got the opportunity to dive into visual design, using research to craft visually compelling customer journey maps for HPE's GreenLake Software.
Duration: May 2020 - November 2020
Role(s): UX Research, Visual design, web design
Platform: Software, web
Deliverables: User analysis, wireframes, customer journeys, mockups
Designing a Slack Invite Page
As a designer, I was tasked with creating a landing page that would educate users about the Grommet Slack community. The goal was to create a page that would encourage users to join the community and engage with other members. My aim was to create a page that clearly communicated the purpose of the community, highlighted the benefits of joining, and showcased the most popular channels that users can find there. I put a lot of effort into making the landing page visually appealing, informative, and user-friendly.
Creating a Product Roadmap for the Development Team
For this project, I was assigned the task of developing a simple and informative timeline for the development team's use. The team desired a collaborative solution that utilized labels to display the status of each product feature, along with convenient links to GitHub and Figma. I crafted the roadmap in accordance with the company's style guide and went the extra mile to create a dark mode version as well.
Creating Customer Journeys for a new Customer Experience
This was a key project I tackled during my internship. I partnered with the Transformation Office to design a framework that would modernize the customer experience for their Greenlake cloud storage software. The objective of this new experience was to make the process of trying, buying, and using the software completely self-service, rather than relying on the current manual touchpoints.
I was responsible for incorporating both primary and secondary research and transforming wireframes into storyboards to illustrate the customer journey from consideration to post-sale. The storyboards and wireframes were then presented to the CEO, who then set in motion the transition for this Software
